ALL TERMS, CONDITIONS, AND POLICIES GOVERNING MY NATURAL HAIR EXTENSIONS’ WEBSITE ARE SUBJECT TO CHANGE WITHOUT NOTIFICATION. BY PURCHASING FROM THIS SITE YOU ARE AGREEING TO THESE TERMS, CONDITIONS, AND POLICIES.
- 1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
- 2. Shipping Policy
DOMESTIC SHIPPING ( US orders only)
- We ship all orders through United States Postal Service (www.USPS.com)
- For all orders placed in the United States please allow 7-9 business days from the day of payment for you to receive your package (weekends and holidays do not count as business days). This is only an estimate based off average shipping times and therefore may very well be longer or shorter than 7-9 business days.
- Processing time is 5-6 days Shipping is 2-3 days resulting in a total of 7-9 business days. This is only an estimate based off average shipping and processing times and may be longer or shorter than the 7-9 days mentioned.
- If you order a closure or any of the services we provide this ETA will be longer than mentioned.
- Afro Kinky will need more time to process.
- During Holiday and sale/promotional dates there is normally a 1-3 business day lag in processing due to the large amount of orders.
- Tracking numbers will be posted to all orders after the allowed processing time.
- My Natural Hair Extensions is NOT responsible for any packages lost or stolen in the shipping process. We do not reimburse buyers for any packages that have been lost or stolen due to unforeseen circumstances that are out of My Natural Hair Extensions control. If you would like to add insurance to your package please call or send us an email before you place your order.
- Please place the order on a date that will give you enough time to receive your order before your hair appointment. Processing time can not be expedited or expressed. However the shipping time can be expressed.
INTERNATIONAL SHIPMENTS (all countries other than US)
- For all orders placed in other countries please allow 5-6 days for processing and we will post a tracking number to your order. Delivery time will vary with each location.
- Orders will be shipped via UPS (www.UPS.com) Shipping rates vary with each location.
- Shipping can range from 20$-$65 for international orders.
- We are not responsible for any packages lost or stolen in the shipping process. We do not reimburse buyers for any packages that have been lost or stolen due to unforeseen circumstances that are out of My Natural Hair Extensions Control. If you would like to add insurance to your package please call or send us an email before you place your order.
- 3. Refund Policy
ALL SALES ARE FINAL, NO REFUNDS . EXCHANGES ARE POSSIBLE WITH APPROVAL.
- You may cancel your order once it has been made within the first 24 hrs. Cancellations are considered refunds and we will not honor any cancellations after the 24 hr period has passed. Based on our discretion we may allow a change of order, if we do allow the order change there will be an order change inconvenience fee of $15.
- Request for an exchange MUST happen within the first 7 days after your package has been delivered. For special situations based only upon My Natural Hair Extensions preference an exchange may be possible. In order for you to exchange your hair all hair MUST be returned unworn, unaltered with all tags and seals intact within the first 7 days of delivery. Any alterations will prevent hair exchange. This includes but is not limited to any hair that has been cut, combed, fingered combed, and brushed. Any hair that has been wet, dyed, bleached or conditioned may not be exchanged
- An example of a reason that will not grant an exchange is I wanted something else or this is not as long as I wanted there has to be a fundamental issue with the product or a mistake made by MNHE. Hair is a hygienic product, once it has left our facility we can not reuse or resell it once it has been opened by the buyer. Therefore our exchange and refund policy is stern.
- There is a restocking fee of $20 for all allowed returns, cancellations, and exchanges that meet our exchange requirements.
- By LAW and Florida Health Regulations My Natural Hair Extensions LLC is obligated and required to uphold these standards. We will NOT make any exceptions.
- If we decide to allow an exchange buyers are responsible for return shipping cost. MNHE will not pay or reimburse buyers for any returned shipping fees foreign or domestic.
- As with any company, any merchandise purchased on sale, with a discount code, or promo items will be final sale.
- 4. Disclaimer
The materials on MyNaturalHairExtensions.com are provided “as is”. We makes no warranties, expressed or implied and hereby disclaims all other warranties, including but without limitation to all implied warranties. Further, My Natural Hair Extensions Co. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
- 5. Revisions